Returns & Exchanges
At Dossier EU, we want you to find your perfect scent, which is why we offer a 30-day return window for all orders within the European Union. If a fragrance isn't the right fit, you can return it for a full refund, no questions asked.
Initiate Your Return
Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.
Print Your Label
Download and print the prepaid EU shipping label provided via email and securely package your items in their original boxes.
Drop Off Package
Take your parcel to any authorized local courier drop-off point; be sure to keep your tracking receipt for peace of mind.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing